FAQ

General Information

What is Krytac

KRYTAC, established in Southern California in 2013, is a dedicated product research and design team of the Switzerland-based firearms manufacturer KRISS Group. The primary focus of KRYTAC is to engineer premium airsoft products for recreational use. Additionally, KRYTAC also specializes in the advancement of cutting edge professional training systems. The KRYTAC team is comprised of highly experienced firearm and airsoft professionals who have come together for one common goal, to provide premium products that evolve individuals beyond their boundaries. ---In layman’s terms KRYTAC is the airsoft/training products division of the KRISS Group.---

What does KRYTAC mean?

The KRYTAC name came from the combination of the mythological sea creature the Kraken and tactical together.

Who designs KRYTAC products, is it OEM?

KRYTAC is designed in house by KRISS Group, which utilizes its own worldwide manufacturing capabilities, and are not OEM through a third party company.

What is the difference between the Alpha and Trident Series?

Alpha series AEGs are internally tuned with a muzzle velocity less than 1 Joule. Aside from the hand guard, main spring, motor, cylinder, and gearbox coating, the Alpha AEGs are the same as the Trident series. All other internals, including the gears, piston, padded cylinder head, and MOSFET, are still the same high quality components that make the KRYTAC gearbox extremely reliable. Also, the Alpha hand guard features a modular picatinny rail attachment system whereby the rail is fastened directly to the hand guard, whereas the Trident hand guard utilizes the keymod system.

Can Alpha be upgraded to the Trident or Trident MKII?

Yes, all of the parts needed to upgrade the Alpha to a Trident or Trident MKII AEG can be found at the KRYTAC proshop later this year.

Warranty and Repair Services

How do I register my KRYTAC Product

Registering your KRYTAC product is quick and easy with our online product registration form.

How do I obtain warranty repair service?

A detailed description of our warranty policy for US based customers can be found on our Warranty Page.

How do I send in my KRYTAC product for repair service?

For all customers in the United States, you can submit a request online on the KRYTAC Form or call us at 1(855) 574-7787, Monday - Friday 8:00AM – 4:30PM PST.

Your US customer service specialist will then assign you a RMA number provide you with detailed instructions as to how to send your product into our SPHINX Service Center.

For all international customers, you can submit a request online on the KRYTAC Form, or call us at the number listed above.

Does KRYTAC offer out of warranty services on KRYTAC USA products?

Yes, we do. Out of warranty repairs will be treated case by case. You can submit a request online here or call us at 1(855) 574-7787, Monday-Friday 8:00AM – 4:30PM PST. Please note: Any repairs or modifications made by parties outside of the KRYTAC Service Center will void your warranty. We can only guarantee the work and service performed by our authorized KRYTAC Technicians. Out of warranty repairs will be treated case by case.

I live outside of the United States; Can I get my KRYTAC products repaired by KRYTAC USA?

International repairs are handled by KRYTAC on a case by case basis, please contact us for additional information here.

For any additional questions and information, feel free to contact us.
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